Terms of Business

1. All goods are sold subject to the price as per our written quote and remain the property of Eco Loos until paid for in full.
2. All accounts are strictly pro-forma. All orders must be paid for when you order. Your order will only be processed once payment has been received as cleared funds into the nominated bank account.
3. Payments can be made via bacs payments at: Santander, Account number: 35546283, Sort code: 09-01-32 in the name of MA and IT Law. Please quote your invoice number when making payments. Cheques, to be made payable to MA and IT Law. We always allow 7 working days for the cheque to clear before we start building your units.
4. Delivery of goods: Our courier service is a 24hr pallet delivery, this means that the item will be delivered to you between 9am and 6pm on the given day. If you require your order for a specific date please advise us when ordering. We will do our best to accommodate any dates you have but cannot guarantee delivery, once the goods have left us. Your units are delivered pre-erected on a pallet. This is a tail lift kerbside delivery. You will need to make arrangements to move the unit from the lorry to its final position. Please check goods carefully before signing for them.
5. Any problem must be reported to us within 24hours of receipt of the goods, and the delivery driver must be told if the item is damaged in any way. Failure to do so, renders our insurance invalid and any claims void.
6. Orders can only be accepted in writing by post or via email at irenelaw@hotmail.co.uk.
7. It is our policy to deal with all orders promptly. You will be given an estimated delivery date when placing you order, which is normally around three weeks, and if there is likely to be any difference in that date you will be informed as soon as possible.
8. The compost toilets are built to the standard specifications as detailed on our website, each unit being purpose made. If you have any concerns as to whether these units are suitable for your needs please discuss this with us at the point of order. For example: seat heights, door widths, windows etc. Once the order has been processed and the unit built, we cannot alter the unit. These units are all built to order, on a made to measure basis. They are not a stock item. Please check your invoice to ensure that what you are ordering is correct.
Thank you for choosing Eco Loos.

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